Frequently asked questions

What is Fonmoney?

Fonmoney is an online service that allows you to conveniently and easily transfer money to different countries. Fonmoney allows you to directly transfer money to a bank account, saving up to 90% of transaction fees compared to other financial institutions.

With Fonmoney you can also send mobile phone credit worldwide.

Is Fonmoney is a secure website?

Your money and your personal data are 100% secure. The website has a SSL certification, which guarantees that your data will be handled discreetly and in confidence and will not be passed on to third parties.

How is Fonmoney licensed and regulated?

Remitance UK
Transpaygo Limited (Fonmoney) is a payment institution (or payment provider) authorized by the Financial Conduct Authority (FCA) with the reference number: FRN 722528.

Transpaygo Limited (Fonmoney) is regulated by British Financial Services, HMRC, as Money Service Business under license number: 12579512.

Remitance EU
The financial service is provided by Easy Payment and Finance, EP, S.A., with its registered office at Calle Gran Vía 51, 6ºC - 28013 - Madrid. Easy Payment and Finance, EP, S.A., is registered with the Bank of Spain with reference number 6849, a Spanish licensed financial institution regulated by the Bank of Spain.

Transfers from Chile
The financial service is provided by the direct subsidiary of the Transpaygo holding company, Fonmoney Chile SpA with address at MERCED 838 A INT OF 117, District: SANTIAGO. Fonmoney Chile Spa is a company duly registered in the Financial Analysis Unit (UAF) under RUT: 77.486368-0

The technical service is provided by Transpaygo Limited, located at Aldgate Tower 2 Leman Street, E1 8QN London, United Kingdom.

What does FCA mean?

FCA (Financial Conduct Authority) is the UK financial authority under whose Fonmoney is licensed as a money transfer company. License number FRN 722528.

Що означає BDE?

Іспанський банк (Banco de España, або BDE) - це юридична особа публічного права, яка виконує функцію національного центрального банку Іспанії. Він також є національним органом Іспанії, відповідальним за нагляд за іспанською банківською системою та іншими фінансовими посередниками, що працюють в Іспанії.
Ці функції виконуються в рамках європейської інституційної структури, частиною якої є Банк Іспанії як член Європейської системи центральних банків (ЄСЦБ) та Євросистеми, серед інших органів.
Саме під наглядом BDE компанія Fonmoney надає свої послуги в Європейському економічному просторі (ЄЕП) через свою дочірню компанію Mi Envío Entidad de Pago, S.L. і за ліцензією № 6926.

What does UAF mean?

The Financial Analysis Unit (UAF) is a decentralized public service, with its own legal personality and assets, which is related to the President of the Republic of Chile, through the Ministry of Finance.

The UAF was created by Law No. 19,913, which was published in the Official Gazette on December 18, 2003.

The objective of the UAF is to prevent and impede the use of the financial system, and of other sectors of the Chilean economic activity, for the commission of the crimes of money laundering (ML) and financing of terrorism (FT).

To this end, it carries out financial intelligence, issues regulations, monitors their compliance, imposes administrative sanctions, trains and disseminates public information.

Where can I find reviews about Fonmoney?

You can find customer reviews on the Trustpilot Portal.

If you are using our services (online money transfers or online mobile top-ups), we would be happy if you reviewed us. Your opinion and experiences matter to us!

Who do I contact if I need help?

Do you have questions about your transactions, or require additional information about our services? If you do, just ask our Customer Support at [email protected]! We are happy to answer any questions that may come up.

How is my money protected?

Where we are required to segregate your funds, we do so by placing the funds in a segregated account (known as a ‘safeguarding account’) at Raiffeisen Bank International AG, Vienna, Austria.

As an FCA-authorised payment institution, funds held with us are not covered by the Financial Services Compensation Scheme. Instead, we segregate your funds in a safeguarding account, which means those funds would be separated from our other assets in the event of our insolvency and used to repay you and other clients.

Raiffeisen Bank International AG provides us with safeguarding accounts but does not monitor the funds we place on the safeguarding account or how we operate these accounts. As an FCA authorised payment institution it is our responsibility to segregate funds.

Do you want to send money to Cuba?

For more information click here.

Do you want to send money to Argentina?

Click here for more information .

Do you want to send money from Chile with Fonmoney Chile?

It is possible to send money to Chile with Fonmoney Chile. Find out more here

Any more questions about transferring money with Fonmoney?

Learn more about money transfer with Fonmoney here.

Any more questions about mobile top-ups with Fonmoney?

Learn more about top-ups with Fonmoney here.

Що таке багатофакторна автентифікація (MFA)?

Багатофакторна автентифікація (MFA) забезпечує додатковий рівень безпеки для вашого облікового запису на додаток до вашого імені користувача та пароля, які можуть бути викрадені хакерами.

За допомогою MFA користувачеві потрібно ввести код підтвердження, створений Програма Authenticator на вашому телефоні.

Якщо у вас уже є MFA, але ви втратили доступ до програми Authenticator, зверніться до нашої служби підтримки клієнтів.

Популярні програми автентифікації

Android: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator

iPhone: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator

Фінансова послуга надається компанією Mi Envío Entidad de Pago, S.L., дочірня компанія Transpaygo Limited, з юридична адреса: Avinguda de Francesc Cambó, 17, 1-й поверх (08003 - Барселона). Mi Envío зареєстрована в Банку Іспанії під номером 6926 як уповноважена фінансова установа.

Технічна підтримка надається компанією Fonmoney GmbH, що знаходиться за адресою Alser Strasse 21/6, 1080 Відень, Австрія.