Frequently Asked Questions

Fonmoney is a service for money transfers and mobile top-ups. Payment services are provided by Mi Envío Entidad de Pago, S.L., registered with the Banco de España (number 6926). The technical platform is operated by Fonmoney GmbH, based in Vienna.

Money transfers to bank accounts, cash deliveries and mobile top-ups to numerous countries. For Cuba, Fonmoney offers an extended range of services: MLC transfers to Cuban bank accounts, Cubacel top-ups and cash deliveries to the recipient's door.

You can send money and top-ups from the entire European Union, the United Kingdom, Switzerland, Canada, Mexico and Chile. Destination countries for transfers include Cuba, Venezuela, Colombia, Argentina and the Dominican Republic. Mobile top-ups reach recipients worldwide.

No. You can complete transfers and top-ups as a guest without creating an account. With a free registration you can repeat transactions more quickly and access your transaction history.

Yes. Fonmoney is regulated by the Banco de España and the Financial Conduct Authority (FCA) in the United Kingdom. All transactions are processed over an SSL-encrypted connection. If a transfer cannot be completed, you receive a full refund.

Payment services are provided by Mi Envío Entidad de Pago, S.L., authorised by the Banco de España (register 6926). In the United Kingdom, Fonmoney is regulated by the FCA.

Fonmoney complies with the European Union's General Data Protection Regulation (GDPR). Card details are never stored on Fonmoney servers. All connections are SSL-encrypted.

An additional security layer for your account. Besides your password, a temporary code is sent to your phone or email address. This keeps your account protected even if someone knows your password.

For money transfers: credit card or debit card, bank transfer and MyBank. For mobile top-ups: credit card or debit card and Paysafecard. Available methods may vary depending on your location.

Fees depend on the destination country, amount and payment method. Before you confirm, the payment page shows the full cost: fee, exchange rate applied and the amount the recipient will receive. No hidden charges.

That depends on the destination country and product. Mobile top-ups arrive within minutes. Bank transfers are usually processed within 1 to 3 business days. The exact timeframe is shown before you confirm your payment.

Yes. If a transaction cannot be completed, Fonmoney refunds the amount in full. The support team handles every case individually.

Fonmoney works as a web platform, accessible through the browser on any device. Open fonmoney.com on your phone, tablet or computer and send directly.

After completing your payment you will receive a confirmation email with the details of your transaction. You can check the status at any time in your account on fonmoney.com.

Contact us via the form on the contact page. The team responds to 97 % of enquiries within 24 hours and speaks English, Spanish, German, French, Italian, Polish and Romanian.